The details, clearly.

Who you are buying from

Austra is the trading name of [legal business name], registered at [registered address], registration number [registration number]. Contact us through our contact form. Complete these business details and confirm these terms before accepting live orders.

Products, prices and ordering

Please check the product description, materials, dimensions and care information before ordering. This preview uses sample products and illustrative photography; it is not a live catalogue. Prices are shown in EUR for Latvia and GBP for the United Kingdom. Your selected market, delivery charge, tax treatment and total are shown before payment.

Payment is processed by Stripe. A payment confirmation does not change your statutory rights. The final order acceptance and dispatch process will be confirmed before launch. If an item cannot be supplied, we will contact you and arrange a refund for the unavailable item.

Delivery

Available destinations and delivery methods are shown at checkout. The displayed delivery rates and estimates in this preview are provisional and must be confirmed before launch. UK orders may be subject to import charges; the responsible party and any charges must be disclosed before the order is placed.

Changing your mind

For eligible EU distance purchases of goods, you normally have 14 days after delivery to notify us that you wish to withdraw, followed by 14 days to return the goods. Use our contact form and choose Returns or cancellation. You do not need to give a reason. The launch site must also provide the required online withdrawal function and model withdrawal form.

Returns address: [confirm returns address]. Return postage arrangements and any applicable exclusions must be clearly disclosed before purchase. For eligible withdrawals, refunds include the cost of standard outbound delivery. We may withhold the refund until the goods are received or you provide evidence of return, as allowed by law. We will not restrict rights relating to faulty goods.

Faulty or incorrect items

Please contact us if an item arrives faulty, damaged, or different from your order. Consumers buying goods in the EU have a minimum two-year legal guarantee for goods that do not conform to the contract. Any additional commercial guarantee does not replace those rights. Applicable mandatory UK consumer rights also remain in place.

Questions and complaints

Please use our contact form so we can help. Relevant Latvian and UK consumer dispute information and the final complaints process must be added before launch. These terms do not limit mandatory rights in your country of residence.